Shipping & Deliveries

SHIPPING & DELIVERIES

DO YOU SHIP WORLDWIDE?
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing great value and service to all BTS ARMYs. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

HOW MANY DAYS DOES SHIPPING TAKE?
Shipping time varies by location. These are our estimates using Free International Shipping: 

Location *Estimated Shipping Time
United States 8-16 Business days/ usually 10 days
East Asia
6-10 Business days/ usually 7 days
Canada, Europe 10-18 Business days/ usually 12 days
Australia, New Zealand
12-18 Business days/ usually 14 days
Southeast Asia 14-24 Business days/ usually 18 days
Middle East 16-30 Business days/ usually 20 days
Mexico, Central America, South America
16-30 Business days/usually 20 days

 

*This doesn’t include our 2-4 day processing time.

DO YOU PROVIDE TRACKING INFORMATION?

Yes. You should receive an automated shipping update with your tracking number. If you don't, please contact us and we will help you.

WHAT IS INSURED SHIPPING?
If you placed your order with an insured shipping, your order will be protected meaning that if your package has not arrived within 45 days, we will resend it at no additional cost.

WHAT IS A STANDARD SHIPPING?

Standard shipping is almost the same as the insured shipping. The only difference is that we can only resend your package if it has not arrived within 60 days after it has been shipped.

HOW DO I TRACK MY ORDER?

You can track your order by navigating to our 'track order' page, enter your tracking number or you may also try to track your order here: https://www.17track.net/en


MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to be updated on the system after the item is shipped. If your order was placed more than 8 business days ago and there is still no information on your tracking number, please contact us.  


MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT

We know how important your order is! We provide our customers with the option to track your package. The tracking information may update to the Delivered status 24 hours before it has actually arrived. If it has been 24 hours and you still have not received it, please contact us and we will do everything we can to help you get your package.

If you have any other questions, please contact us and we will do our best to help you out.